Library TI Communication page

This page keeps track of requests made to TI.

Kevin Shea at Manly TI is our main contact for IT issues, which need to be brought to Theo first so that they can be properly logged and tracked.

 

COMPLETED Desk Refs to be closed 00013181, 00013307, 00014075, 00014202, 00013006, 00014222 / 00014213, 00014251, 00014257, 00014350, 0014203, 00014547, 00014673, 00014208, 00014564, 00014668, 00014900

CURRENT REQUESTS:

Issue  Marian Gray second monitor not working.
Help Desk Ref  00015380
TI Notes
Status  Pending
Issue  Sync times on library server.
Help Desk Ref  00014078
TI Notes
Status May be firewall issue – Kevin will look at it. 18.8.16

 

Issue  Software request to be loaded onto Theo’s PC:
•    FTP client – done – needs to be on the public PC
•    FE Management Console – done
•    Unity
Help Desk Ref  00013375
TI Notes
Status  Discuss

 

Issue  Faronics Deep Freeze Enterprise
Help Desk Ref  Not logged – email sent to Yanqing & Ben
TI Notes
Status  Theo emailed Yanqing & Ben Fri 29/07/2016 3:03 PM Email resent 31.8.16

 

Issue  New staff PCs and monitors. hardware
Help Desk Ref  Not logged
TI Notes
Status  Theo emailed Ben

 

Issue  Request install Bears on Circ desk PC
Help Desk Ref  00014558
TI Notes
Status  Unresolved, zipped file an issue

 

Issue   PCs on circ desk still logging off
Help Desk Ref  00015503
TI Notes
Status  Kevin on it… 18/10/16

 

Issue  RE:  issue with Ignitionsuite – unable to upload documents
Help Desk Ref  00015504
TI Notes
Status  Issue known to IT, will inform when fixed. 18/10/16

 

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