IT help and issues after hours

If you encounter IT related issues during the evenings or weekends please follow these procedures:

1st – Ring Greg K – he is our IT contact in council – his mobile is  0401 805 703, also please register the issue on the IT icon on the desktop – please remember to include your name in the notes for any follow up.

 

2nd    – Please ring Jane Smith to let her know what is going on. Once the issue is reported to Greg, Jane can help follow up if required which will alleviate front of house stress.

 

3rd – Please ring your team leader and Melanie G. to keep them in the loop. – If the issue is resolved quickly with Jane and Greg you can just send your team leader and Melanie an email as an FYI.